An excellent opportunity with a quickly growing, dynamic business…

The Cam Clark Auto Group is seeking a results-oriented Service Manager for our Clark Nissan, Kalispell location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!

In the position of Service Manager, reporting to the General Manager, the successful candidate will be responsible for directing and coordinating our busy Service Department.

Responsibilities

• Oversee the service department and support overseeing the parts department
• Forecast goals and objectives for the department and strive to meet them; develop plans to maintain the highest level of CEI possible within the CCAG guidelines
• Review the KPI targets on daily basis to ensure maximum efficiency and profitability
• Ensure compliance with OEM policies and procedures to maintain high quality of customer service and minimize come backs, monitor warranty reports
• Coach, mentor, and motivate the parts, service, and detail teams to ensure that performance metrics and operational goals are consistently achieved
• Perform quality control checks in all departments as required
• Support employee professional development and coordinate with head office to determine the need for technical and apprenticeship training
• Understand, keep abreast of, and comply with provincial, state and local regulations that affect service operations, such as WHMIS and OH&S
• Monitor Technicians' daily productivity reports and corresponding payroll records
• Foster relationships with other departments within the dealership
• Ensure Human Resources practices are consistent with CCAG’s best practices and applicable laws
• Keep abreast of new equipment and tools available and recommends purchases
• Establish and maintain good working relationships with vocational and technical schools to enhance recruitment activities
• Collaborate proactively with other departments and serve as a liaison with OEM representatives
• Ensure the proper ROI and inventory of special tools
• Prepare pricing guides and maintenance menus for frequent labor operations
• Develop marketing and social media programs to help maintain and grow our competitive position within our area
• Serve as a CCAG brand ambassador in the community
• Attend related Ford training courses and professional development opportunities
• Other tasks as assigned

Qualifications

• A minimum of 5 or more years of experience managing vehicle service, parts or autobody operations, demonstrated knowledge of industry practices
• Journeyman Automotive Technician or Parts ticket or technical experience in the field is considered an asset.
• Experience in dealership accounting practices, budgeting and expense management is an asset.
• Ability to be professional and deliver excellent customer service with integrity
• Excellent communication, conflict resolution, and negotiation skills
• Strong leadership skills, including coaching, mentoring and supervisory skills

We thank all applicants but only candidates who are most qualified for the position will be contacted.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Kalispell, MT: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Experience:

• automotive industry: 5 years (Preferred)

Work Location: In person