1 Service Desk Analyst (2 days onsite/3 days remote) Job in Kalispell, MT
Parasol Alliance is Hiring a Remote Service Desk Analyst (2 days onsite/3 days remote)
Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.
Responsibilities
- Tier 1 support for all client tickets.
- Tier 2 support when possible by ability.
- Onsite support of hardware and software.
- Vendor contact as required to resolve tickets.
- Ticket resolution as per the client service level agreement.
- Detailed documentation within service tickets on issue steps and resolution.
- Excellent customer service on the phone, via email and in person.
- Ability to follow company process and procedures.
Requirements
- Healthcare experience preferred; long-term healthcare support experience is a plus.
- At least 2 years of tier one support in an enterprise environment is required.
- Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
- Excellent communication and customer service skills are required.
- Local travel required.
- Proof of COVID-19 vaccination may be required for employees who serve our senior living clients onsite.
Benefits
- On the job training
- Hybrid working schedule
- Medical, dental, vision, 401k
- Unlimited paid time off
- Certification reimbursement
- Career development program
Job Summary
Full Time
$46k-58k (estimate)
03/02/2024
05/09/2024
parasolalliance.com
Milwaukee, WI
50 - 100
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The job skills required for Service Desk Analyst (2 days onsite/3 days remote) include Customer Service, Service Desk, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst (2 days onsite/3 days remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst (2 days onsite/3 days remote). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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