3 Customer Service Specialist II Jobs in Kalispell, MT

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Customer Service Specialist II

Aon

Kalispell, MT | Full Time

$34k-42k (estimate)

3 Months Ago

Retail Store Customer Service Specialist

The Sherwin-Williams Company

Kalispell, MT | Full Time

$25k-32k (estimate)

1 Day Ago

Retail Store Customer Service Specialist

Sherwin

Kalispell, MT | Full Time

$25k-31k (estimate)

3 Months Ago

Customer Service Specialist II

Aon Kalispell, MT

$34k-42k (estimate)

Full Time | Insurance 3 Months Ago

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Aon is Hiring a Remote Customer Service Specialist II

Job Description

Aon is looking for a Customer Service Specialist II.

As a Customer Service Specialist in our Kalispell, MT office! This role will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry.

Job Responsibilities:

Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules and state regulations. Contact may be necessary with agents, other departments or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.

Duties and Responsibilities:

Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules and state regulations
Collaborate with agents, various departments and carrier partners via multiple communication methods to effectively process transactions
Flex your investigative skills as you determine the credibility of legal, closing and replacement cost documents as well as National Flood Insurance Program maps and elevation data
Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers and address questions regarding private products.
Handle policies using knowledge of underwriting components, including elevation certificates, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance
Process flood insurance policies using web-based applications

Required Skills and Experience:

1 year of office and/or administrative background
Typing of 40 WPM
Customer service experience, including telephone communication, will be extremely beneficial
Must be able to work 9:00am to 6:00pm MST
Strong organizational and interpersonal skills with attention to detail
Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
Prior experience in the insurance industry will be helpful

Education:

High School Diploma or equivalent.

The salary range for this position is $31,000-$32,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$34k-42k (estimate)

POST DATE

01/31/2023

EXPIRATION DATE

12/31/2023

WEBSITE

aon.com

HEADQUARTERS

ESCONDIDO, CA

SIZE

>50,000

FOUNDED

1988

CEO

MARK CASAS

REVENUE

$1B - $3B

INDUSTRY

Insurance

Related Companies

About Aon

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

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