Office Assistant/CSR

TruGreen® is the nation's largest and most comprehensive provider of lawn services.

As with our customers, we are committed to providing personalized attention for our employees. We focus on developing our people by building proud, dynamic teams while helping employees reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

SUMMARY:
Receives and attempts to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities are listed below. Other duties may be assigned.

Assists in calling customers to confirm scheduled lawn/tree treatment.
Records and reports service and cancel information to management.
Maintains customer database.
Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.
Provides answers/solutions to customer inquiries and problems.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong phone & computer skills a must, 10-key operation a plus, working knowledge of gmail, word, excel essential.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training, or equivalent combination of education and customer service experience.

Mon-Fri 8 hrs a day

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person