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About The Role
We were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words.
Valley Bank employees enjoy continuing professional development, so if you’re looking for more than just a job, begin your career with us today!
As the primary contact for most bank customers, you the Customer Service Representative (CSR) are responsible for supporting the continued development of customer relationships through providing a consistent level of exceptional service.
As a part of a team, you are the front-line liaison for all customer contact areas. While supporting customer care in both the lobby and drive-up, you will engage, actively profile, and present solutions to satisfy the complete needs of each customer while processing standard banking transactions.
You will follow through with customer issues and refer to appropriate banker for completion of sales. You will play an active role in self-development by being aware of your performance and actively requesting support or training as needed.
In addition, you will ensure compliance with regulations and audit standards as they relate to job responsibilities. The assigned work hours may vary and will include some weekends and non-traditional holidays.
CUSTOMER CARE
OPERATIONAL FUNCTIONS
About You
QUALIFICATIONS :
Education and Experience :
KNOWLEDGE, SKILL, ABILITY :
WORK ENVIRONMENT : Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
PHYSICAL DEMANDS : Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Routinely perform work on computer for an average of 6-8 hours per day.
What We Offer
COMPENSATION & BENEFITS :
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.
Visit our website for more details!
COMPANY OVERVIEW :
We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.
Read our story, learn about our banks, and experience life at
Last updated : 2024-02-24
Full Time
$32k-40k (estimate)
02/26/2024
04/11/2024
valleybankhelena.com
Helena, MT
50 - 100
The job skills required for Customer service representative include Customer Service, CSR, Commitment, Customer Care, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.