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The Director of Operations is responsible for overseeing the operations of the property, including; front office, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.
Provides innovative/creative thinking and strategies to effectively differentiate the property. Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieves high levels of customer satisfaction from property guests and associates. Effectively represents the property in the local community, regionally and nationally. Ensures the property is operated safely and securely according to property and company standards. Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change. Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development and driving continuous learning.
Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates. Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. Ability to create strategic alignment between owner/company goals, property goals, and individual goals to ensure success. Knowledgeable in revenue / yield management strategies. A strong understanding about driving group business; understands and directs public relations opportunities. Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.
Full Time
Business Services
$111k-138k (estimate)
03/08/2023
04/03/2024
gailclaridge.com
Westlake Village, CA
<25
Business Services
The job skills required for Director Operations include Continuous Improvement, Alignment, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Director Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director Operations positions, which can be used as a reference in future career path planning. As a Director Operations, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director Operations. You can explore the career advancement for a Director Operations below and select your interested title to get hiring information.