Company Description

Hana Group is a multinational company leading sales in pan-Asian cuisine sold in grocery retailers and commerce marketplaces. The company has tailored brands providing custom collaborations to our partners and to our consumers. Through our distribution company, we are able to deliver on our mission of sustainable sourcing with ingredients that make our food healthy, delicious, and affordable. We aim to CARE about the quality of our service, to ACT to deliver new concepts for finding pan-Asian cuisine, to DARE to deliver sushi and more in new ways to our consumers, and to TRUST in our ability to follow through on customer expectations. We participate in E-Verify and we are an Equal Opportunity Employer.

Job Description

The Director of Operations is responsible for establishing and implementing operational standards to ensure that consistent practices, procedures, and standards govern all Company operations.

Duties & Responsibilities

• Develops production, food safety, store operations and CK operational policies and procedures for implementation Company-wide;
• Oversees food safety to ensure uniformity with safety standards
• Oversees production instruction to ensure proper training and understanding of corporate production standards;
• Researches and analyzes best practices in the industry and implements at GSE as appropriate
• Works with all other departments to make sure that operational procedures are being handled in a consistent manner across departments and all store locations
• Provides Management with ongoing recommendations to establish new standards in the Company's best interest.
• Works with Managers in food safety and production to create and carry out training programs and manuals on GSE operational standards Company-wide
• Provides special guidance to Managers of new stores to ensure they are moving forward in line with established corporate protocol
• Reports to the President and other members of Management on a weekly/monthly/annual basis about departmental and Company business situations
• Plans Company strategy and establishes short-term and long-term goals and business plans with Management
• Confers with other Managers to develop organizational policies, coordinate functions between divisions and departments, and establish procedures in light of corporate strategies
• Contributes strategic ideas to Management on needed actions.
• Ensures that the department functions productively and consistently
• Adheres to all relevant local and federal laws and regulatory guidelines
• Ensures that Staff perform assigned tasks accurately, allowing the Company to maintain a consistent image, to maximize profit and to limit risk.
• Reports problems to Management verbally or in writing in order to avoid confusion and further problems
• Recommends changes for improvements in the Company's functions to Management.
• Provides direction and delegates responsibilities to subordinate Staff
• Evaluates work performed by subordinate Staff
• Trains Staff when necessary
• Provides subordinate Staff with regular feedback and conducts performance appraisals
• Makes employment decisions (i.e. promotions, salary adjustments, termination, etc.)
• Enforces corporate policies and procedures

Qualifications

• Bachelor's degree or equivalent from four-year college or university; and ten to fifteen years related experience and/or training; or equivalent combination of education and experience preferred
• Ability to read, analyze, and interpret general business documents, forms and instructions in English.
• Ability to write reports, business correspondence, and procedure manuals in English.
• Ability to effectively respond to questions from Management, Staff, clients, and the general public in English.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry and to draw and interpret bar graphs
• Ability to deal with problems involving several concrete variables in situations where only limited standardization exists.
• Ability to analyze and use various documents (contracts, purchase orders, etc.)
• Ability to use a computer and such applications as Microsoft Windows, Word, Excel, Outlook, and PowerPoint and be able to design custom reports as necessary
• Must have supervisory skills and management experience
• Must have detailed knowledge of industry safety standards and other general industry regulations

Additional Information

Hana Group North America is an Equal Opportunity Employer