Description

Key Functions & Responsibilities:

• The Community Health Worker is a frontline public health worker who has a close understanding of the community served.

• Enable non-clinical services that facilitate access to timely and appropriate care, such as referrals to transportation, case management, and education.

• Engage in community outreach activities as directed by Integration Manager / Leadership which may include participation in community health fairs, working on the Mobile Medical Unit, within clinical teams on outreach activities, and other activities as assigned.

• Assist patients with completing brief applications and registration forms.

• Assess for eligibility of DES benefits and coordinate benefits enrollment through follow-up with uninsured patients to ensure timely referral to DES and/or other community eligibility service providers.

• Provide education and support to patients with chronic health concerns.

• Assist patients in understanding care plans and instructions; document activities, progress toward care plans, and barriers in an effective manner while strictly adhering to the policies and procedures in place.

• Serve as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

• Work within the integrated health team to achieve comprehensive and coordinated care.

• Attends daily team huddles in clinic, clinic staff meetings, and team meetings.

• Completes all required documentation within established organizational timeframes.

• Occasionally works in the community under the supervision and direction of the Integration Manger.

• Build and maintain positive working relationships with the patients, providers, nurses, medical support staff, case managers, agency representatives, supervisors and office staff.

• Other duties as assigned.

• Supervisory Responsibility:

• Matrix supervisor in conjunction with the Practice Manager supporting the CHW Team.

• Interviewing, hiring and training CHWs.

• Conducts monthly 1:1meetings with CHW Team.

• Conducts monthly CHW Team meeting to share experiences, network and share SDOH resources with team.

• Researches and compiles resource data for CSW Team to address SDOH.

• Maintains database of resources of SDOH.

Qualifications

Supervisory Responsibility:

• Matrix supervisor in conjunction with the Practice Manager supporting the CHW Team.
• Interviewing, hiring and training CHWs.
• Conducts monthly 1:1meetings with CHW Team.
• Conducts monthly CHW Team meeting to share experiences, network and share SDOH resources with team.
• Researches and compiles resource data for CSW Team to address SDOH.
• Maintains database of resources of SDOH.

Qualifications:

• High school diploma required; BSW (or similar) preferred;
• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors;
• Experience in working with culturally diverse, chronically homeless, and medically needy individuals preferred;
• Demonstrates excellent oral and written communication skills;
• Bilingual skills – Spanish highly desirable;
• Must demonstrate critical thinking, problem-solving, and organizational and time management skills;
• Possess and maintain a valid Arizona driver’s license and has use of privately owned vehicle; and
•  Requires a current Arizona Department of Safety Clearance Card.