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About MD Ally:
Each year, millions of non-emergency calls are made to 911 that decrease ambulance availability, overcrowd EDs, and drive billions in excess costs. MD Ally is a 911 triage & telehealth solution that allows EMS to triage non-emergency patients to virtual care saving limited, emergency services. Our mission is to enable greater connectivity between 911 & the broader healthcare ecosystem.
Job Summary:
As a Care Concierge/Patient Navigator, you will serve as the first point of contact for 9-1-1 patients that are connected to MD Ally. Similar to First Responders and 9-1-1 dispatchers, you will utilize your training and experience to provide a seamless “9-1-1-to-telehealth” experience for MD Ally’s patients. You will be responsible for greeting callers, executing patient intake, and matching the patient with the appropriate care resources.
The Care Concierge is also responsible for fostering Telehealth Adoption in Maricopa County emergency dispatch center. This includes steering, educating, and coaching emergency dispatchers on the various Telehealth workflows and best practices.
Duties and Responsibilities
Core Competencies Required
Physical Requirements
This job is hybrid - 3 days onsite from an emergency dispatch center (Phoenix, AZ) and 2 days remote.
Candidate must reside in Maricopa County and be available for evening and weekend shifts. Rotating weekends are required.
Onsite requirements include the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking. Occasionally requires repeated bending, crouching, stretching, or crawling, along with regularly lifting 10 – 25 pounds, occasionally up to 50 pounds. May occasionally involve climbing ladders.
The work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
Independent Judgment
This position works under general supervision. Employee acts independently to handle standard issues.
Communications
This position communicates with the MD Ally Management Team and Care Concierges on a regular basis. It also communicates with agency counterparts and other internal departments.
Supervisory Responsibilities
No formal responsibility for supervising others.
MD Ally Values
Full Time
$40k-49k (estimate)
04/07/2023
05/10/2024