Overview

The Employee Relations Manager will serve as the leader of the Employee Relations Investigation Team. The Employee Relations Manager will oversee the assignment, management, and direction of Employee Relations investigations. This role is responsible for directing the work of Employee Relations Advisors to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a civil work environment for Staff. In conjunction with senior leaders in Talent, this leader will influence the implementation of strategies to mitigate risk and protect the enterprise's culture. 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Direct the work of the Employee Relations team serving as an advisor on employee relations best practices and strategies
• Work closely with HR business partners and/or Legal team on employee relations matters ensuring a thorough investigation plan, recommendations to resolve issue, and completion of appropriate documentation
• Consult with Legal to ensure consistent interpretation and application of policy and practice related to employee relations cases
• Evaluate and resolve employee relations or work-related concerns which may require meeting with People Leaders to determine appropriate action
• Lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with employment law
• Proactive assessment of trends in employee relations matters with recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff
• Consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment.
• Create and maintain reports and systems that track employee relations cases and data
• Manage a team of advisors on investigations and documentation overseeing work and providing guidance
• Leading Talent Compliance projects and serving on cross functional teams
• Support team of direct reports

Minimum Qualifications

• Bachelor's Degree
• 7-9 years of professional relevant work experience 
• Aptitude to work with several technology platforms
• Knowledge and understanding of Microsoft’s standard suite of work solutions - Word, Excel, PowerPoint, Outlook, etc.
• Excellent writing, documentation, and editing skills
• Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the business
• Strong working knowledge of employment laws and regulations at state and federal levels
• Proficiency in collecting, analyzing, and interpreting complex data
• Ability to work through complex talent matters bringing resolution in a calm and professional manner
• Seen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters
• Strong leadership skills to lead and manage others
• Ability to thrive in a complex organization and work well in a fast-paced, team-oriented environment
• Demonstrate sensitivity to geographical and cultural differences
• Ability to manage projects and consult to compliance matters that are related to talent compliance projects

Preferred Qualifications

• Master’s Degree, J.D. or Ph. D in Business, HR, or Legal
• PHR or SPHR

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration