The Multi-Site Customer Relations Manager is responsible for building and maintaining strong relationships with the residents of multiple apartment communities in their assigned portfolio. You will handle customer issues and escalations, work with the General Manager and other departments to ensure the best customer experiences possible, and coordinate and participate in resident events and activities. Your goal is to achieve high satisfaction scores, high lease renewal rates, robust resident events, activities, a positive social media presence, and word of mouth advertising.

More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120 communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.

A Typical Day:

• Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional customer service.
• Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
• Work with the General Manager and other departments to ensure that the communities are well-maintained, and attractive and that the residents’ needs and expectations are met.
• Oversee resident retention and renewal process.
• Solicit feedback from residents and monitor satisfaction scores and trends.
• Promote lease renewals and referrals among residents and prospects.
• Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc.

What We Need from You:

• Bachelor’s degree or equivalent experience in customer service, hospitality, or related field.
• A minimum of 3 years of experience as a relations manager, customer service manager, or similar role in apartment communities or other service-oriented industries.
• Proficiency in Microsoft Office and property management software.
• Must have a valid Driver’s License and dependable transportation.
• Ability to travel, day travel and overnight, up to 15%.

What IRT Living Offers:

• Medical, Dental and Vision Insurance for individual and/or family
• Stock Awards granted in first year – All employees are owners of IRT
• Discounted rent available
• 3 weeks of Paid Time Off days (PTO) in first year
• 10 Paid Holidays
• 100% company paid Long-Term Disability, Life and AD&D Insurance
• 100% company match on employee 401k contributions; up to 4% of salary
• Staff Appreciation events and many other company celebrations

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.