JOB TITLE: Manager of Human Resources

EMPLOYEE TYPE: Exempt 

REPORTS TO: Chief Operations Officer

LOCATION: Chicago, IL 

JOB OVERVIEW:

The Manager of Human Resources is a key member of the organization’s ability to fulfill its mission, execute on its strategy and deliver on its promises to stakeholders. The Manager of Human Resources is responsible for developing CICS’ talent strategy and vision, and ensuring that our systems attract, engage, develop, support, motivate and retain the very best employees. The Manager of Human Resources is also committed to excellent service and knows that a seamless HR function supports other functional areas of the organization.

We want someone who:

• Deeply understands and values people: Operationalizes high emotional intelligence to connect and lead a team that sets the tone for what we believe for our employees – that they are seen, heard and valued.
• Prioritizes service and commitment: Understands that their work fulfills a basic and essential need for our staff.
• Leads and coordinates effectively with others: Understands that timing and follow-up are key for value-add human resource functions while balancing what needs to get done and with or for whom.
• Designs and efficiently implements smart processes: Strategically crafts, effectively communicates and successfully facilitates processes and procedures that make sense for employees and the organization.

RESPONSIBILITIES:

The Manager of Human Resources is responsible for the following workstreams:

Oversee day-to-day employee relations matters and HR operations 

• Monitors employee relations, safety and wellness across the organization.
• Conducts confidential investigation and associated documentation of incidents if/when needed.
• Serves as an advisor to management for employment related legal issues and ensures that CICS is in compliance with all federal, state, and local employment and labor laws.
• Provides guidance to managers and supervisors on best practices for addressing employee relations matters including handling disciplinary actions, terminations, grievances, progressive discipline, and conflict resolution.
• Owns employee handbook and ensures employee policies align with regulations and compliance requirements and are aligned with CICS values.
• Develops and leads a comprehensive approach to employee development, retention, onboarding and offboarding for network staff.
• Maintains all HR and employee files and ensures compliance.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and certifications. This may include mandated reporter training, anti-harassment training, professional licensure, and certifications.
• Manages background check process, including for our food service workers across 13 campuses in coordination with Organic Life, and completes employee eligibility verifications.

Benefits, 401k, and HRIS Administration 

• Ensure overall compensation packages are competitive and equitable to recruit and maintain quality employees; design and maintain compensation model and benchmarking.
• Manages execution, oversight and evaluation of benefits and retirement program administration.
• Oversees and maintains optimal function of the Human Resources Information System (HRIS), which may include implementation, customization, development, maintenance, and upgrade to applications and systems.
• Handle enrollments, COBRA, FMLA, unemployment, worker’s compensation, terminations, changes, beneficiaries, disability, and leads the 401(k) annual audit.
• Designs and develops communication tools to enhance understanding of the company's benefits package, benefits orientations, open enrollment and summary plan descriptions.
• Compiles or assists with the acquisition of complex data reports, dashboards, reports, and logs.
• Drives streamlined and standardized HR administrative processes while ensuring processes are user-friendly, efficient, documented, and governed.
• Collaborates with payroll for the accurate and timely processing of payroll and related reporting.

Talent Recruitment

• Oversee the talent strategy for our network office based on a deep understanding of how our network provides support to our school management organization partners.
• Partner with hiring managers to forecast hiring needs, and understand key responsibilities for active searches, and candidate competencies. Establish structures and routines to ensure the hiring life cycle is maintained for all roles
• Manage the full recruitment life cycle including drafting, posting, and maintaining job descriptions, sourcing and attracting candidates, resume review, conducting initial candidate screens and handing candidates from screens to hiring managers, Illinois State Board of Education (ISBE) credential checks, candidate communication, and candidate close-out for network roles. Track and report data on the candidate identification, interview, selection, and onboarding processes to ensure timely and efficient timelines. 
• Develop interviewing materials, practices, and policies rooted in DEI best practices that define role competencies that align with performance management systems and processes.
• In collaboration with our Marketing-Communications function, develop, execute, and evaluate a recruitment marketing and outreach strategy that leverages social media platforms, job boards, university and partner organizations' communication platforms, internal and external referral programming, and targeted email campaigns. 
• Manage recruitment data, ensuring data integrity and analysis on a regular basis in order to evaluate and refine recruitment strategies.
• Monitor JazzHR, the applicant tracking system, and use reports to monitor the status of recruits.

Culture & Organizational Excellence

• Determine the systems, structure and routines that will help achieve strong organizational culture at the network team level, and lead implementation of those systems, structures and routines.
• Maintain an internal CICS Hub website with key policies and informational documents.
• Identify and develop opportunities for continuous learning and cross departmental activities for all staff that advance CICS values.
• Recommend to Leadership changes and/or revisions to organizational policies.

• Manage elements of the onboarding, new hire orientation, and offboarding processes for employees and contractors.
• Implements culture initiatives such as employee recognition programs (year of service, retirement, etc.).
• Lead, plan, and execute logistics for key internal meetings, follow up including scheduling, articulating necessary preparation and contributors, coordinating materials and agendas, gather and share appropriate background/preparatory material as required.
• Implement office operating procedures and policies and recommend opportunities to refine, update and improve.
• Track and manage office spacing, staff location assignments and maintain seating charts
• Manage day-to-day network office functions including; phones, mail, Contact@ email, contracts, and office supplies, ensuring that calls, packages, and resources are properly routed in a timely fashion and resolve issues as they arise. These include but not limited to the following:
• Maintain contracts and processes with IT support and telecommunications’ firms.
• Maintain relationship with office building management and submit work orders as needed
• Track and manage a budget for office supplies, technology, events, and physical space.

• Manage relevant office related contracts to include but not limited to office space leases, technology, copier leases, etc.
• Establish yourself and serve as the go-to for all matters regarding office operations.

KNOWLEDGE AND SKILLS:

Characteristics

• Commitment - You are passionate about school choice and providing high quality education options for all;
• Service orientation - You are committed to providing high-level service to internal and external stakeholders 
• Drive toward results - You anticipate and work to overcome challenges, persevere, and meet goals
• Creativity - You have experience solving complicated and multi-faceted problems and generating a variety of innovative, effective solutions, and you value differing opinions and seek out dissenting perspectives to strengthen those solutions

Skills & Competencies

• Cultivating relationships and partnerships - You have a proven record of building trust and achieving shared goals with internal and external stakeholders including candidates, colleagues, campus leaders, teachers, etc.
• Excellent communication skills - You can translate complex content to key decision-makers and stakeholders.
• Comfortable setting your own path - You thrive in a dynamic, fast-paced environment, and are able to strategically prioritize time and balance competing initiatives. You seek out and participate in opportunities to develop professionally so that you are constantly learning more about our organization, the broader education landscape.
• Technical & Content Expertise - You know human resource policies and processes.

REQUIREMENTS:

• Bachelor’s degree required
• PHR or SPHR certification preferred.
• A minimum of 3 years of Human Resource Management, experience in public K-12 education highly preferred
• Experience in all Human Resource compliance reporting with previous pension experience preferred 
• Experience in benefits selection and implementation 
• Experience in worker’s compensation issues and grievance investigations 
• Excellent communication and computer skills, experience with HRIS platform preferred 

COMPENSATION

The salary range for this position is $70,000-$85,000. Incoming salaries are determined based on experience and internal equity.

Statement of Non Discrimination

CICS is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.