Responsibilities:

• Continuously recruiting and maintaining a pipeline of candidates by working closely with Human Resources to efficiently fill open positions.
• Management and performance of the team, with a focus on driving new business revenue via various campaigns and initiatives.
• Building and implementing an onboarding and training plan centered on development including: education on all product offerings, pricing and sales strategies, market trends and industry best practices.
• Setting clearly defined daily, weekly, monthly and annual targets for all staff members, and providing the respective training and guidance to achieve individual and team goals.
• Holding Representatives accountable on weekly hustle metrics - with heavy emphasis on face-to-face appointments - and accurate pipeline management.
• Supporting team members by evaluating sales calls and attending out of office, virtual and arena appointments.
• Implementing bi-weekly one-on-ones to reinforce sales processes and provide continual feedback.
• Assisting in establishing KPI’s and benchmarks for all Representatives.
• Collaborating with leadership team to develop and efficiently maintain all sales campaigns and lead distribution in CRM.

Qualifications:

• 3-5 years of previous sales/retention experience. Prefer one to two years of successful sales leadership experience regardless of previous industry.
• Four-year college degree or equivalent work experience.
• Strong organizational and time-management skills.
• Excellent oral and written communication, customer service and problem-solving skills.
• Ability to function in fast-paced environment, balance multiple projects and commit to timelines.
• Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook), as well as ability to learn and master new software programs including the CRM and ticketing systems.
• Ability to navigate the arena in order to visit clients during home games, and escort potential customers on meetings while showing various seating options and spaces.
• Flexible schedule with the ability to work game nights, weekends and holidays as needed.