Job Description:

As an Administrative Assistant, you will play a crucial role in supporting the day-to-day operations of the office or department. Your responsibilities will include administrative and clerical tasks, coordination of office activities, and providing support to management and staff. Strong organizational skills, attention to detail, and effective communication are essential for success in this role.

Responsibilities:

• Perform general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.

• Schedule and coordinate appointments and meetings for Sales and Support teams.

• Maintain and update our CRM, ensuring accuracy and completeness of information.

• Answer basic product related questions

• Create and update Technical Support tickets

• Creating RMA cases and providing evaluations to customers

• Process purchase orders for shipping and invoicing

• Process payments and billing for customers

• Interact with dealers and customers to provide support as needed

Qualifications:

• Proven experience as an Administrative Assistant or in a similar role

• Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint)

• Excellent organizational and time management skills

• Strong attention to detail

• Exceptional communication skills, both written and verbal

• Ability to multitask and prioritize tasks effectively

• Able to receive, respond and apply feedback in a professional manner

• Possess a poised and professional manner; able to remain calm in stressful situations