The Center for Urban Community Services, (CUCS), is an acclaimed human services organization and one of the nation's largest providers of housing and social services. CUCS is a leader in implementing new practices, sharing knowledge, and assisting in shaping local, state, and national strategies, so that persons who are homeless, low-income, living with mental illness, or have other special needs can live successfully in the community. 

The Clinical Supervisor is responsible for the supervision of the clinical services housing team comprised of a licensed social worker and three case managers within the Williamsbridge Gardens Supportive Housing Program. Each staff manages a caseload of approximately 12-15 individuals and families who were formerly living on the street and in subways in New York City or in shelter. This position has significant decision making, supervisory, administrative, program management and service delivery responsibilities including but not limited to site management, program development, inter-team coordination and contract/policy compliance. This person will be expected to participate in and contribute to a program culture that is client-centered, outcome-oriented and dedicated to continuous quality improvement. The position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience working with the street homeless population.

Responsibilities: 

• Clinical and administrative supervision of day-to-day operations of the building and clinical services team
• Oversight of the program’s contractual obligations
• Maintenance of appropriate staff levels to ensure consistent service delivery to clients
• Review of referrals from outreach teams and coordination of intake
• Collaboration with building management and security staff around maintenance and other site-related matters
• On-call support to the program during evening and weekend hours
• Intervene in major crisis with clients, staff, and agencies, ensuring well-being and compliance with laws and government regulations. 
• Submit internal progress reports to the Program Director and Assistant Program Director monthly, or more frequently as required