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** Application Support Specialist**
**Job Category****:** IT **Requisition Number****:** APPLI002719 Showing 1 location **Job Details**
**Description**
Mark Anthony Services is hiring an **Application Support Specialist** responsible for supporting US business teams with their use of custom IT applications and reporting. The Application Support Specialist will draw upon problem solving and critical thinking skills to troubleshoot application systems that are essential to daily operations. This role will track and collaborate on issues with the corporate IT group in Canada.
**As an Application Support Specialist, your responsibilities will include:**
**Support**
* First line of support for 20 deployed custom applications for the US Commercial business
* Administer application service desk tickets within a defined SLA
* Test and solve reported issues, documenting steps taken and resolution details
* Verify resolution with end-users and resolve assigned tickets
* Develop subject matter expertise and deep business understanding of supported applications
**Documentation**
* Create user documentation and training materials for custom applications
* Build and maintain application service deck knowledge base
* Detail bugs for developers in JIRA or similar ticketing system
**Testing**
* Test, confirm and document details of reported issues prior to engaging IT group on correction
* Test systems enhancements and fixes developed by the IT group prior to live deployment
* Create and implement end to end test plans, communicating any failed cases to IT group
**Business/IT Liaison**
* Communicate systems functionality in a matter appropriate to the target audience, including end users, business leaders and corporate IT
* Cultivate trust-based relationships with US business groups and corporate IT teams
* Monitor the status of outstanding application bugs, providing end users with timely updates
* Evaluate risk and escalate time sensitive issues as necessary for rapid resolution
**Qualified candidates will have:**
* Bachelor's Degree in a business or technology related field
* 3 -5 years experience in a technical customer support or client facing role
* Previous experience using Service Now or JIRA, preferred but not required
* Previous exposure to sophisticated web applications, integrated systems and reporting, preferred but not required
* Favorable consideration for CPG, Beverage, or other consumer Sales/Marketing experience
**The Application Specialist position is well-suited for you if you possess:**
* Strong investigative and problem-solving ability
* Strong written, verbal and visual communication
* Well-organized with attention to detail
* Self-starter with confidence to drive issues through to resolution in a fast-paced environment
* Highly comfortable with business level mathematical operations and concepts
* Proficiency in Microsoft Office
* Familiarity collecting, analyzing and interpreting data
* Comfort working with business users at all levels
* Ability to train or instruct in a group setting
**Bring flavor to life**
Mark Anthony Services, Inc. provides corporate support in the US for Mark Anthony Brewing and Mark Anthony Brands, Inc., which produce and sell brands like the iconic White Claw Hard Seltzer, Mikes Hard Lemonade, Mikes Harder Lemonade, and MXD.
We are a private, family owned business that cares for people.
As the company grows, so does its inclusive and expressive culture. The Company is a unique blend of entrepreneurial determination and drive with advanced information systems and disciplined focus. We are grounded in our core values of Sense of Urgency, Authenticity, Simplicity, Humility, and Trust. These come to life everyday through our 5Cs, the 5 core behaviors necessary to be successful here: Communication, Collaboration, Commitment, Competence and Curiosity.
If you are curious, collaborative, focused and thrive in a fast-paced environment and are looking for a long-term role with a company that is transforming the industry while having some fun - we want you to consider joining our family!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please reach out to careers@markanthony.com for assistance.
**#LI-RM1**
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Full Time
$78k-103k (estimate)
04/18/2024
05/03/2024
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
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Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
03/20/2022: Rapid City, SD
They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
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They also provide assistance to the customers or clients regarding the use of various software applications.
04/09/2022: Green Bay, WI
Application support analysts can provide support through email, phone calls or live chat.
04/18/2022: Gulfport, MS
Technical support relates to the maintenance of the app, software and other organization's technological systems.
02/22/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
03/03/2022: Sarasota, FL
Up-to-date knowledge of scripting, coding and application software.
02/21/2022: Anchorage, AK
A technical support specialist should be able to work calmly when under pressure.
02/19/2022: Worcester, MA
Step 3: View the best colleges and universities for Application Support Specialist.