Summary:

The Senior Application Support Specialist is requested to manage and support the delivery of the technology activities for the Cyber Remediation Program/IDM Harmonization. This person will partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution and the migration of functional IDs to CyberArk.

The technology activities include but not limited to:

Research, assessment, and migration of applications from IDM to All Access including the design of data feeds used for AVIP patterns; leading and managing internal and external teams in configuring applications and connection points for the AD patterns; working with development teams to design integration points, such as REST and SOAP calls, for the API patterns and more.

Job Duties:

• Provide technical guidance concerning business implications of technology projects for 20 applications and create solutions to meet project requirements-Analyze proposed application identity management designs and provide feedback on potential gaps
• Partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution
• Assisting with the onboarding of functional IDs to CyberArk
• Coordinate and/or perform installations, configurations and system testing producing deliverables related to the above projects, and other technology related projects as needed
• Other technology activities include but not limited to: Research, assessment, and migration of applications from IDM to AllAccess
• The scope of this work includes the design of data feeds used for AVIP (file) patterns; leading and managing internal and external teams in configuring applications and connection points for the AD patterns
• Working with development teams to design integration points, such as REST and SOAP calls, for the API patterns
• How you will succeed Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking preferred
• Experience with user provisioning software and managing user provisioning migrations and/or software implementation
• Experience with using ITIL Change, Incident and Problem management processes.
• Coordinating the production support needs
• Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc
• Problem solving, critical thinking and decision-making skills required
• Familiarity with public cloud technologies such as Azure
• Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts
• File integration experience would be nice to have
• Validate and submit responses to requests for information from audits
• Embrace and advocate change
• Influential, relationship management and networking, inspiring outcomes by sharing expertise
• Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends.
• Solid collaborator: Support and mentor intermediate analysts
• Preferred Formal Education: Bachelor’s Degree or equivalent experience.