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As an Application Support Engineer on our US Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services.
You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest. An ability to think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems is required.
You will be the go-to technical expert on HERE products and support software applications for customers. You will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. This role provides L1/L2 support and it is responsible for P1/P2 escalations.
Another important aspect of the role, it is to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.
The Application Support Engineer is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
Other
Print & Book Publishing
$50k-69k (estimate)
05/18/2023
03/07/2025
here.com
EINDHOVEN, NOORD-BRABANT
7,500 - 15,000
2018
R. A. J. HOUBEN
$500M - $1B
Print & Book Publishing
The job skills required for Application Support Engineer include Technical Support, Problem Solving, Computer Science, Written Communication, Communication Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Engineer positions, which can be used as a reference in future career path planning. As an Application Support Engineer, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Engineer. You can explore the career advancement for an Application Support Engineer below and select your interested title to get hiring information.