176 Engagement Lead Jobs in New York, NY
Capgemini is Hiring a Remote Engagement Lead
- Engagement Delivery Lead with 12-14 years of Experience Both administrative and technical role possesses superb leadership and interpersonal skills and ensures delivering end to end customer driven solutions
- Supports top management in executing IT strategic plans Analyzes business performance industry trends existing or new regulatory requirements and their impact on contact center operations
- Makes recommendations on alternative courses of action including risk assessment
- Additionally requires good interaction skills with client senior management and technical resources with ability to articulate and defend recommendations made
- Provide technical expertise services and solutions for contact center services
- Provides administrative and technical knowledge for activities including planning designing configuring developing testing installing and maintaining the contact centers on next gen Omni channel platform
- Ensures that adequate and appropriate planning is provided to direct architects lead planning and interface development with multiple vendors and stakeholders to ensure customer s requirements are met or exceeded
- Delivery lead Project Management Professional PMP SUITE Contact Center Dynamics Saleforce
- NICE CXOne Contact Center Functional Technical and Business acumen
- This role requires the following Provides service delivery and support for contact center technology IT projects that use Cloud technologies Dynamics and NICE CXOne
- Experience Project Management Change Management Risk Management issue escalation and status reporting Knowledgeable in voice telephony IVR Chat that integrates and communicates with devices and networks Understands older public switched telephone networks PSTN and current day voice over internet protocol VoIP SIP technology
- Provide expertise to significantly expand Conversational AI IVR Chat SMS Email capabilities as well as streamline existing IVR footprint towards
- Self-service Omnichannel and conversational AI Engagement AI driven conversations
- This role will be critical in helping to drive consolidation of our multiple contact center platforms onto one enterprise contact center solution
- The Engagement Channel Leader will be critical in driving the Conversational AI Engagement Channel aspect of this Develops a sound understanding of existing systems and processes their strengths and limitations and the current and future needs of the environment in which they exist
- Provides strategic vision on how they may be improved and developed
- Understands and explains the interactions between systems applications and services within the environment and evaluates the impact of changes or additions to the environment
- A subject matter expert with contact center technology
- Strong written and verbal communication skills Complete understanding of SDLC management practices and methodologies with emphasis on Agile Scrum development methodology
- Strong attention to detail with outstanding problem-solving skills Extensive analytical thinking and problem-solving skills
- Supports working in an agile and or waterfall team environment Provides support and escalation after business hours and weekends as required
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Job Summary
Full Time
IT Outsourcing & Consulting
$84k-109k (estimate)
04/23/2023
05/19/2024
capgemini.com
ROSEMONT, IL
>50,000
1967
RAYMOND J SPENCER
$1B - $3B
IT Outsourcing & Consulting
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About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative worl...d of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion. Get the Future You Want | www.capgemini.com
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The job skills required for Engagement Lead include Planning, Problem Solving, Leadership, Futures, Verbal Communication, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Engagement Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Engagement Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Engagement Lead positions, which can be used as a reference in future career path planning. As an Engagement Lead, it can be promoted into senior positions as a Top Community Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Engagement Lead. You can explore the career advancement for an Engagement Lead below and select your interested title to get hiring information.
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