About the Role – A Community Engagement Lead is a new role considering our commitment to fostering a smooth transition of our New York workforce to their new work location in Manhattan's West Side. These individuals will play an integral role in the overall workplace experience, enabling staff to be productive, connected, and engaged in our thriving enhanced culture. The Lead role has been established to ensure staff can operate effectively from day one and feel no limitations in their ability to contribute and perform in their roles. Like a “mobile help desk,” each Lead will serve as a go-to resource to answer on site employee questions and respond to requests for assistance, quickly with a warm demeanor.

Goals and Objectives

· Represent the firm’s core values and demonstrate a consistent service mindset.

· Create a welcoming and effortless work environment that encourages strong in-office presence.

· Answer questions and support staff to ensure they receive the best possible office experience.

· Facilitate on-going communication across every internal service department and with SBU stakeholders to allow for rapid troubleshooting and responsiveness.

· Address employee questions, large and small, solicit and share feedback on the new space, and assist in solving problems to ease the transition.

· Monitor the operational level of the new office space and escalate issues of significance.

· Support change management protocol by championing best practices.

Duties and Responsibilities

· Know every nuance of the Firms floors, the building, and the neighborhood.

· Assist employees in adapting work location change:

o General Wayfinding

o Technology

o Service & Amenity Locations (mailroom, copy areas, pantry, bike room, outside food delivery pick-up)

o General Neighborhood Information

· Hospitality

o Ensure a gracious arrival experience for all employees and guests.

o Build relationships with employees to understand and anticipate their needs.

o Anticipate employee needs, tackle challenges with a solution-oriented and client-first mindset.

o Cultivate employee interest in firm, building, and/or neighborhood events & initiatives.

· Provide or find answers to employee questions in a timely manner.

· Collect and catalog FAQs and develop a plan to make them available to staff.

· Client Service Desk Readiness to ensure daily productivity.

· Oversee Lost & Found process for items left on desk after reservation has ended, maintaining privacy standards for scenarios where information is sensitive.

· Provide reminder notifications to employees of end-of-day protocol for collecting personal devices, belongings and work documents from desk before they leave.

· Proactively report maintenance concerns via service ticket to prevent potential problems

· Conduct regular walkthroughs of Conference/Huddle/Meeting Rooms for cleanliness, arrangement, and supplies.

· Work in tandem with Workplace Hospitality Cleaning service to maintain and elevate workplace standards.

· Provide event hospitality support as needed.

· Be knowledgeable of Fire and Life Safety initiatives.

· Assist in New Hire Orientation.

· Be always visible and available in the workspace. Walk the floors.

Experience and Requirements

· Excellent interpersonal and networking skills

· Strong verbal and written communication skills

· Proficient in general office technology and iOS systems

· Fast learner of new technology/applications.

· Positive disposition and service-oriented mindset

· 2 years’ experience in Business Operations with strong hospitality background/work history

· Highly organized with attention to detail, and ability to multitask requests through resolution.

· Passion for making people’s day even better than they could have anticipated!

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Experience:

• Microsoft Outlook: 2 years (Preferred)
• Hospitality: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• New York, NY 10001 (Required)

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person