56 Customer Service Representative Jobs in Lenexa, KS
Butler America Aerospace, LLC is Hiring a Customer Service Representative Near Lenexa, KS
Location:Lenexa, KSJob ID: #69134Pay Range: $37-43Job Description:
Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
Primary Responsibilities
- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer contacts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls and emails from internal and external customers
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
- Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
- Makes special studies, investigations and analyses and prepares related reports.
- Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
- Will require occasional evening or early morning calls to align and coordinate with international customers.
- Performs other related duties as required.
- Proven customer support experience or experience as a Client Service Representative
- Ability to multi-task, prioritize, and manage time effectively
- Superior organizational skills
- Strong sense of urgency and ability to prioritize competing tasks
- Exceptional written and oral communication skills
- Able to anticipate needs and shows initiative
- Aerospace industry experience, preferred
- Project Management experience working in cross functional teams, preferred
- SAP knowledge and experience is a plus
- Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
#ZRButler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Job Summary
Full Time
$62k-79k (estimate)
03/20/2024
06/22/2024
The job skills required for Customer Service Representative include Customer Service, Commitment, Customer Support, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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