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TEKsystems has found an exciting new customer support representative position to assist with supply-chain and logistical operations in an international sustainable food solutions company. If you have 2 years of customer service and are proficient with Microsoft Outlook, Excel, and Word, please apply!
Description:
The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers on a daily basis. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with service level expectations.
Responsibilities:
Facilitate order related requests
Assist sales with order related requests
Customer calls
Order entry
Track shipments
Manage returns
Learn basic product/technical knowledge to assist customer requests
Learn basic logistical and supply chain knowledge for order processing
Understand manufacturing basics
Problem solve with other departments to deliver product to a customer when needed
Issue credits and perform re-bills
Maintain customer notes and automated notifications
Understand customer order patterns
Provide administrative assistance, as needed
Additional responsibilities may be required
Onsite in Lenexa KS
M-F 8am-5pm
Experience Level:
Intermediate Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$38k-48k (estimate)
03/07/2024
05/06/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Logistics Customer Service Representative include Customer Service, Problem Solving, Customer Support, Leadership, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Logistics Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Logistics Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Logistics Customer Service Representative positions, which can be used as a reference in future career path planning. As a Logistics Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Logistics Customer Service Representative. You can explore the career advancement for a Logistics Customer Service Representative below and select your interested title to get hiring information.