Job Description:

• Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature.
• Qualifying/verifying customer requests.
• Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.
• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction.
• Other duties as assigned

Location:

• Olathe, Kansas 66061

Shift Details:

• Friday - Monday 9:00AM-8:00PM
  • This is a "4 10s" shift with Tues, Wed, Thurs off each week, 3 days off in a row!!
• TUESDAY - SATURDAY 1:00PM - 10:00PM
  • Training hours for first 2 weeks: Monday-Friday, 8:00am-4:30pm in classroom setting at office and shadowing on the floor
• Sunday -Thursday 1pm-10pm
  • Training hours for first 2 weeks: Monday-Friday, 8:00am-4:30pm in classroom setting at office and shadowing on the floor

Pay:

• $17

Additional Skills & Qualifications:

• 1 year of customer service experience, prefer retail experience over standard call center roles
  • food service, customer service, data entry, call center, work order, and order entry
• Previous experience is call center is a plus. Solid tenure. At least one year at each position.
• Proficient in Microsoft programs
• Attention to detail

Experience Level:

• Entry level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.