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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with our clients to understand their needs, provide exceptional service, and build strong relationships.
- Serve as the main point of contact for assigned customer accounts
- Develop a deep understanding of each customer's business goals and objectives
- Proactively identify opportunities to reactivate accounts, upsell or cross-sell additional products or services.
-Assisting the Sales Executives with deal entries in Salesforce.
- Provide training and support to customers on our software platform
- Collaborate with internal teams to resolve any customer issues or concerns
- Create and maintain documentation related to customer interactions and account details
Skills:
- Strong account management skills with the ability to build and maintain relationships
- Excellent analytical skills to analyze customer data and market trends
- Exceptional customer service skills with a focus on providing a positive experience
- Proficiency in Salesforce or other CRM software
- Effective communication skills, both written and verbal
- Project management skills to effectively manage multiple customer accounts simultaneously
- Knowledge of Salesforce
- Sales experience is recommended
-Ability to prioritize with a sense of urgency
Requirements:
- Highschool Diploma required, Associate Degree or higher preferred
- Clean background and drug screen
- Bi-lingual preferred but not required
If you are a competitive and self-motivated individual who thrives in a fast-paced environment and enjoys working directly with customers, we would love to hear from you. Join our team as a Customer Success Associate and help drive the success of our valued clients.
Job Type: Full-time
Pay: $19.82 - $23.87 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
Business Services
$51k-64k (estimate)
03/03/2024
06/29/2024
ccckc.com
LENEXA, KS
<25
1988
LARRY RICE
$5M - $10M
Business Services
Our mission is to provide our customers with the best service in the financial industry through quick, honest decision making, timely funding, and continued valuable service and financial advice. Equipment leasing services that help your business succeed.
The job skills required for Customer Success Representative include Customer Service, Life Insurance, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
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Leverage as many data points as possible to create a comprehensive customer profile.
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Ensured positive customer experience by proactively managing and growing customer relationships.
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Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
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Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
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A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.