Description:

Employee is responsible for entering order into the MBD-Lenexa ERP system. Handles all customer inbound related calls to include tracking, order status, notifications, and escalated issues.

Key Responsibilities:

• Handles and responds to all inquiries of customer problems, orders and general inquiries for all issues related to order fulfillment, including schedules changes, and delivery timelines. Inquiries occurs via a variety of channels – including phone, e-mail, or other channels.

• Efficient and accurate entry of orders.

• Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.

• Provide account management for customers to ensure satisfaction is achieved and business objectives met.

• Strives to exceed set service levels and Individual/Department/Company Targets.

• Handles all queries within the established process

• Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel.

• Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed

• Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology

• Participates with team members to improve communications, accountability and team success

• Participates in the departmental training plan and contribute to a focus on continuous personal improvement

• Effectively plans and prioritizes workload every day to avoid backlogs.

• May be required to perform other related duties as required and/or assigned by Manager

Skills:

Customer service, Operation, Customer support, Support, data entry, excel data entry, Troubleshooting, microsoft windows

Top Skills Details:

Customer service,Operation,Customer support,Support,data entry,excel data entry

Hours:

• (3) M-F 7a-330p
• (1) M-F 8a-430p

Additional Skills & Qualifications:

• High school graduate or equivalent required; Bachelor’s degree is preferred

• 2 years of related Customer Service experience required

• Demonstrate working knowledge of personal computer applications such as Microsoft Office Tools. Knowledge of ERP Systems

• Ability to identify, solve problems, and multi-task

• Ability to diffuse customer dissatisfaction

• Detail oriented

• Excel

• Troubleshooting experience

• Takes initiative

• Team oriented

• Flexible with scheduling and re-prioritization to assist with meeting deadlines

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company:
TEKsystems

About TEKsystems:

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
0

Website:
https://www.teksystems.com/en/