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Job #268375: Customer Service
Job Code:#268375
Title:Technical Support Analyst
Job Type:Job Posting
Job Location:Boston Massachusetts
Job Description:
Position Overview:In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Bullhorns software product. In assessing and resolving end-user questions you will work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support to Bullhorns dynamic and growing customer base.Responsibilities:Help resolve software and technical questions for the customer efficiently and effectivelyGather the required information necessary in order to best handle customer software and technical inquiriesManage customer expectations regarding estimated response times for issue resolution Extensively research and document customer technical issuesCollaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriatePartner with Technical Support team members on various strategic projects when needed Required Qualities/Skills: Bachelor's degree from an accredited University or CollegeMust have 1 year work experience in delivering software supportMust have passion for being part of a hard working, winning teamMust have ability to multi-task in a fast paced environmentMust have excellent ability to learn and articulate software-related and technical conceptsMust have strong active listening skillsMust have excellent Customer Service skillsMust have strong attention to detail when communicating with customers (verbal & written)Must have ability to empathize with customers and convey confidenceMust have basic understanding of Internet connectivity and networkingMust have familiarity with Microsoft Word, Excel and OutlookMust have a basic understanding of email technology (SMTP, iMail, etc.)
Full Time
$67k-85k (estimate)
04/30/2024
05/13/2024
bullhorn.com
BOSTON, MA
500 - 1,000
1999
Private
RIC CALVILLO
$200M - $500M
IT Outsourcing & Consulting
Bullhorn develops a cloud-based recruiting software that offers applicant tracking, CRM and on-boarding solutions for the staffing industry.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.