459 Customer Service Supervisor Jobs in Houston, TX
Brenntag is Hiring a Customer Service Supervisor Near Houston, TX
Summary of Job Purpose and Function:
Brenntag, a global market leader in chemical and ingredientdistribution is looking for an experienced Customer Service Supervisor for ourLubricant Specialties division in the Houston area. As one of the largest distributors for ExxonMobilLubricants, this position will supervisor a team of Customer ServiceRepresentatives to deliver exceptional customer service to our customers in theautomotive, commercial and industrial markets.
This position is in Houston, TX and will provide support to the Customer Service team. This position will supervise the day-to-day activities of Customer Service Representatives (CSRs). This position must have excellent supervisory skills, be able to effectively problem-solve, and be the liaison between our customers and internal departments.
Essential Responsibilities and Tasks:
- Provide daily direction to Customer Solutions team so that inquiries are answered in a timely, efficient, and knowledgeable manner.
- Drive departmental initiatives in support of strategic directives with commitment to Brenntag Service Excellence Initiative.
- Collaborate with the Customer Service Manager to monitor departmental metrics.
- Collaborate with cross functional teams to identify issues, gaps, and opportunities to improve the customer experience.
- Participate in interviewing, development, training, and mentoring customer solutions specialists.
- Partner with the sales team to promote a customer focused service environment.
- Provide continual evaluation of processes and procedures and suggest methods to improve efficiency and service level to both internal and external customers.
- Facilitate customer inquiries, escalations, and complaints within the organization. Proactively utilize strong problem-solving skills to drive issue resolutions to ensure customer needs are met.
- Routinely review and research open orders to ensure delivery expectations are being met.
- Support Customer Service Manager and colleagues with other duties, assignments and projects as needed.
- Safety always comes first. Strive for zero accidents and incidents. Aim to set industry standards for safety measures.
- Encourage leadership within the Customer Solutions team and hold yourself and team members accountable for work and decisions.
- Take ownership of work, and as such bring a high level of engagement and involvement to internal and external relationships.
- Be committed to excellence in every aspect of our business to remain successful.
- Conduct all matters with the utmost degree of integrity and responsibility.
- Strive to create the highest possible value forour partners, regardless of the task at hand.
Job Summary
Full Time
Wholesale
$65k-85k (estimate)
05/07/2023
05/19/2024
brenntag.com
SOUTH PLAINFIELD, NJ
7,500 - 15,000
1874
STEVEN TERWINDT
$3B - $5B
Wholesale
Related Companies
About Brenntag
Brenntag ConnectingChemistry worldwide Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of more than 670 sites in 77 countries. In 2020, Brenntag generated sales of around 11.8 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-m...ade application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. In the field of sustainability, Brenntag pursues specific goals and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares are listed at the Frankfurt Stock Exchange and are included in the MDAX and DAX 50 ESG.
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The job skills required for Customer Service Supervisor include Customer Service, Problem Solving, Leadership, CSR, Initiative, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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