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Micro Center
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Service Supervisor
ADT Careers Houston, TX
$67k-87k (estimate)
Full Time 1 Week Ago
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ADT Careers is Hiring a Service Supervisor Near Houston, TX

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Duties:

  • Ensures the service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
  • Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
  • Manages all indirect cost and expense below budget levels.
  • Accomplishes work within client and company agreed parameters.
  • Provides timely and adequate sales support to ensure field technicians are fully productive. Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
  • Directly coordinate activities of work force to generate sales at or above company standards.
  • Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes including performance management.
  • Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results.
  • Authorize all expenditures handled directly by the department in adherence to company policy.
  • May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
  • Other duties as assigned.

Education/Certification:

  • Minimum of High School Diploma/GED; 2-4 year degree in a technical field from accredited college or university
  • NICET Level I or II Certification in Fire Alarm Systems Eng.

Experience:

  • Minimum of 5-10 years of experience inspecting, testing and repairing life safety systems with a minimum of 3 years of lead or supervisory experience. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Skills/Requirements:

  • Strong interpersonal skills; ability to work with diverse groups.
  • Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
  • Must have the ability to manage multiple tasks simultaneously.
  • Available for travel, which may include nights and weekends to accommodate customer’s schedule
  • Proficient in the use of personal computers including such programs as MS Word, Excel, Outlook, Adobe Acrobat and database (software) programs.
  • Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.

ADT Commercial is an Equal Opportunity/Affirmative Action employer.We provide equal employment opportunities toapplicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law. View the EEO poster here.View the Pay Transparency Nondiscrimination Provision here.View the E-Verify Posting here.

ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to commercialrecruiting@adt.com and let us know your contact information and the nature of your request.

Job Summary

JOB TYPE

Full Time

SALARY

$67k-87k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

06/26/2024

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The job skills required for Service Supervisor include Customer Service, Scheduling, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Supervisor job description and responsibilities

The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

02/27/2022: Phoenix, AZ

Document task completion through daily service reports.

04/15/2022: Austin, TX

Conduct regular performance evaluation of environmental service staff.

01/25/2022: Boulder, CO

Create and maintain environmental service staff schedule.

03/31/2022: Springfield, OR

Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

02/26/2022: Shreveport, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Supervisor jobs

At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.

03/30/2022: Pittsburgh, PA

All supervisors should be prepared to deal with a crisis.

03/30/2022: San Diego, CA

Deliver fast, effective resolutions.

04/07/2022: Harlingen, TX

A supervisor sees that employees update records when they receive or release parcels and mail.

03/02/2022: Mcallen, TX

Assisting customer service staff with duties where required.

03/31/2022: Portsmouth, NH

Step 3: View the best colleges and universities for Service Supervisor.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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