Responsibilities include, but are not limited to:

Regulatory, Safety, and Compliance

• Participates in daily safety huddles to address safety and regulatory compliance.
  • Visually monitors environment for compliance with regulatory agencies, including JCAHO to include the following equipment checks, fire and life safety.
  • Monitoring of compressed gas cylinders.
• Participates in Engineering/Safety/ESD rounds. Maintains compliance with safety requirements. Arranges annual safety inspections of electrical equipment. Works with Safety personnel to ensure proper storage of supplies and equipment.
• Conducts weekly audits, including eye wash station and organizes all storage areas/rooms, elevator landing, and emergency equipment.

Equipment Management

• Interfaces with staff continuously throughout the day related in regards to equipment needs and quickly problem solve issues.
• Maintains equipment and furniture inventory and monitors to ensure it is in good working order.
• Maintains an accurate list of medical equipment to include information such as serial number, date of purchase, repair history, etc.
• Collaborates with Health Technology Management to resolve medical equipment issues.
• Conducts inventory of equipment and notifies supervisor of missing items. Identifies and tags items in need of repair and develops tracking system to ensure return to area.
• Brings all unresolved equipment issues to the attention of the Administrator/Coordinator.
• Ensures all equipment is cleaned in a timely manner.
• Responsible for stocking and organizing supplies.

Administrative and Patient Experience Rep

• Answers, screens, and routes phone calls. Responds to requests for information or assistance within scope of knowledge and authority.
• Greets and directs patients, families, and visitors. Monitors daily schedule and patient flow to optimize resource utilization and patient experience. Communicates with clinicians and supervisors and routes patients/visitors to maintain efficient patient/visitor flow.
• Utilizes systems to manage patient information and requests, including ALICE, EPIC/Prelude ADT, Bed Management, I Need It, etc. Prepares routine forms required for encounter.
• Communicates with other departments to coordinate ancillary clinical/administrative services.
• Collects and organizes medical records and information. Prepares, routes, and tracks administrative forms and documents.
• Performs routine administrative duties, such as opening and sorting mail, photocopying materials, and sorting, collating, and distributing documents.
• Organizes and schedules conferences, seminars, and other department-sponsored programs or events. Organizes documents, presentations and logistics for meetings and events.

To qualify, you must have:

• High school diploma or GED required
• One year of customer service, administrative, or related experience in a healthcare setting required
• Basic knowledge of clinical and operational needs of the programs /units
• Ability to interpret, understand, and apply safety and compliance guidelines
• Basic critical thinking skills, with the ability to resolve problems by applying knowledge and sound judgment, assessing each situation, and escalating appropriately
• Basic knowledge of operational, safety and compliance needs of the unit/departments supported.
• Skilled at providing positive and effective customer service that supports departmental and hospital operations
• Ability to appropriately respond to sensitive or urgent situations
• Ability to manage data in medical systems such as ALICE, EPIC/Prelude ADT, Bed Management, I Need It, etc
• Ability to promote and demonstrate teamwork

Boston Children's Hospital offers competitive compensation and unmatched benefits.