WeDriveU is the leader in transportation, specializing in workplace, campus and community transportation solutions serving millions of passengers a year. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Visit www.wedriveu.com to learn more about our company, clients and career opportunities.

National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider Mobico Group.

Job Description:

The Assistant Operations Manager (AOM) will report to the Operations Manager and is responsible for actively facilitate communications between the Client’s dispatchers, the dispatchers at WeDriveU/National Express and the internal Operations Team to ensure the service is running at top notch.

Duties and Responsibilities:

• Work cross-functional with dispatch to resolve on-the-ground issues.

• Be a liaison between management, dispatch, and drivers.

• Support operations in problem solving.

• Help drivers locate and troubleshoot vehicles.

• Help drivers troubleshoot intermittent software issues.

• Check-in new vehicles and prepare for service.

• Check-out vehicles for retirement.

• Support operations team by maintaining employee and vehicle documentation.

• Distribute documentation to drivers and communicate information down the chain.

• Monitor driver performance KPIs and report findings.

• Communicate vehicle maintenance needs to Fleet.

• Co-ordinate vehicle movements and usage

• Maintain bus hardware and inventory.

• Assist operations and fleet management with monthly and quarterly audits.

• Provide training to drivers (as needed)

• Support the company policy and procedures and work with operations to enforce yard policy and procedures.

• Support the Operations Manager as needed

• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Ability to multitask and pay extreme attention to detail.

• Self-motivated with the ability to prioritize and problem solve.

• Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.

• Outstanding interpersonal and communication skills

• Excellent customer service skills

• Able to lift 25 pounds, climb stairs, and be on your feet for an extended period.

• Additional skills and physical demands may apply.

Education and Qualifications:
Hard requirements:

• Minimum of 1 year of experience in Operations Management.
  Preferred requirements:

• Experience in public or private alternative transportation demand management (TDM)

• Commercial driver’s license

• Knowledge of DMV policies and procedures

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.