Join Big City Optical, a leading optical retailer dedicated to providing exceptional vision care and eyewear solutions to our community. We are passionate about enhancing the vision and style of our customers through a wide range of high-quality eyewear products and services. As we continue to grow, we are seeking a dynamic and experienced Assistant General Manager to contribute to the success and excellence of our optical retail operations.

As the Assistant General Manager, you will play a pivotal role in ensuring the smooth operation of our optical retail store. Working closely with the General Manager, you will oversee daily activities, lead a dedicated team, and uphold the commitment to delivering outstanding customer service and eyewear solutions.

Job Responsibilities

• Assist in managing the day-to-day operations of the optical retail store, ensuring a seamless customer experience that meets and exceeds expectations.

• Implement and enhance operational processes to optimize efficiency.

2. Team Leadership:

• Provide leadership and support to opticians, sales associates, and administrative staff.

• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

3. Optical Expertise:

• Demonstrate a strong understanding of optical products, lens options, and the latest industry trends.

• Support the team in providing expert advice to customers for their vision needs.

4. Customer Satisfaction:

• Collaborate with the sales and customer service teams to ensure exceptional customer satisfaction.

• Address customer inquiries, concerns, and feedback with a focus on exceeding expectations.

5. Inventory Management:

• Co-manage inventory levels, orders, and eyewear merchandising to ensure a diverse and appealing product selection.

• Implement strategies to minimize shrinkage and optimize product turnover.

Required Skills and Qualifications

• Proven experience in a managerial or leadership role within the optical retail industry.

• Strong knowledge of eyewear products, lens options, and industry best practices.

• Excellent communication and interpersonal skills.

• Proficient in optical equipment usage and basic troubleshooting.

• Bachelor’s degree in Business, Retail Management, or a related field (preferred); optical certification is a plus.

Start today at Big City Optical! Apply now for an exciting opportunity to showcase your skills in optical retail management. Elevate your career with us as we provide top-notch eyewear solutions to our valued customers across Chicagoland.