Discover a rewarding career with Big City Optical, a premier optical retail establishment committed to delivering top-notch eyewear products and unparalleled customer service. Explore our diverse selection of high-quality eyeglasses, sunglasses, and contact lenses. As we expand, we are seeking a talented Optical Retail General Manager to lead our team and elevate the success of our optical retail operations.

Seeking an experienced Optical Retail General Manager to oversee and manage our optical retail store. Drive exceptional customer satisfaction, manage day-to-day operations, and lead a team of dedicated optical professionals.

Job Responsibilities

1. Team Leadership

• Recruit, train, and mentor a high-performing team of optical sales associates.

• Foster a positive work environment encouraging teamwork and professional growth.

2. Operational Excellence:

• Ensure smooth operations, including inventory management and eyewear product merchandising.

• Implement efficient processes to optimize retail workflow and store performance.

3. Customer Service:

• Champion a customer-centric culture, ensuring team members not only meet, but consistently exceed customer expectations.

• Address customer concerns promptly for high satisfaction.

4. Sales and Revenue Growth:

• Develop strategies to drive sales growth and exceed revenue targets.

• Analyze sales trends and implement initiatives for improvement.

5. Product Knowledge and Training:

• Stay informed about optical industry trends and technologies.

• Provide ongoing training to enhance team's optical product knowledge and sales skills.

6. Financial Management:

• Manage store budget, implementing cost-effective measures without compromising service quality.

• Optimize profit margins through strategic financial management.

Required Skills and Qualifications

• Bachelor's degree in Business Administration or related field (preferred).

• Proven optical retail management experience with a track record of achieving sales targets.

• Strong leadership and interpersonal skills, motivating a diverse team.

• In-depth knowledge of eyewear products, industry trends, and optical technology.

• Exceptional customer service skills and commitment to a positive shopping experience.

• Proficiency in Microsoft Office and point-of-sale (POS) systems.

Start today at Big City Optical! Apply now for an exciting opportunity to showcase your skills in optical retail management. Elevate your career with us as we provide top-notch eyewear solutions to our valued customers across Chicagoland.