JOB SUMMARY:

The assistant restaurant manager is responsible for assisting the general manager in managing the daily operations of the restaurant. From the hiring, managing and directing of associates to achieving financial goals and ensuring the delivery of exceptional guest experiences, it's up to you to help make your store a success.

QUALIFICATIONS:

• Fluent in English (Working Spanish a plus)
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills
• High School diploma, or equivalent
• Proficient in math and financial management
• Understands and exceeds guest expectations, needs and requirements
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Seeks ideas and best practices from other individuals, teams, and networks and applies them
• Understands guest and competition; translates and applies own expertise to address business opportunities

RESPONSIBILITIES:

• The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales
• They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager
• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important activities
• Reads and interprets reports to establish goals and deliver results
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from recurring
• Empowers others to make decisions and resolve issues
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action
• Building Effective Teams:
• Identifies and communicates team goals
• Monitors progress, measures results and holds others
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate
• Developing Direct Reports and Others
• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities
• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Do you own a vehicle or have reliable transportation on a daily basis?

Experience:

• Fast-Casual Managerial: 3 years (Required)
• Basic math: 3 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Food Safety Managers Certification for Chicago and Illinois (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Chicago, IL 60612: Relocate before starting work (Required)

Work Location: In person