SUMMARY: To sell the meeting and sleeping room facilities and services of the hotel in accordance with strategic objectives and selective selling guidelines in place to meet and exceed market driven group rooms and catering revenue components.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present a clean, pleasant professional image to project a positive polished appearance to potential guests and clients.
• Aggressively pursue all appropriate opportunities for outside customer solicitation and relationship building including: Outside Sales Calls, Civic Association Events, Trade Events, Industry Vendor Relationships, etc. In and out of town solicitation is also to be made when requested.
• Receive and respond to all customer inquiries within 4 business hours. Negotiate and capture all profitable group rooms and catering business in accordance with selective selling guidelines.
• Correspond with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, follow-up letters, etc. In conjunction with other office Associates, maintain accurate and up to date records of all group room and catering sales department functions and transactions.
• Professionally greet and service all walk-in customers.
• Conduct efficient and professional site inspections. Entertain qualified potential clients in accordance with Hulsing Hotels policies.
• In a timely, accurate and consistent manner, document and report all sales activities as required standards.
• Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited, entertained, etc. frequently.
• Tele-Prospect for new Group business utilizing reader board surveys, newspaper notifications, old account files and other prospecting resources.
• Based upon Event Services Manager leads, contact all Group events after departure, for rebooking and referrals.
• Continuously educate all Event Planners on hotel procedures, such as: Rooming Lists, Meal Guarantees, Set-up Styles, Payment Terms, All Available Hotel Services, etc.
• Assist in the research, development and completion of an annual business or marketing plan directly related to group rooms.
• At every opportunity, strive to facilitate effective communication lines with all departments in the hotel, in order to ensure all events are successful.
• Perform other services and duties as requested by the General Manager. Group Sales associates may be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.

EDUCATION and/or EXPERIENCE:

Four-year college or university program certificate; or three to five years related experience and/or training; or equivalent combination of education and experience.