• Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
• Establishes unit and individual goals in concert with the Operations Lead.
• Ensures compliance with predetermined work flows and procedures.
• Ensures compliance of the unit with Internal Audit, Peer Reviews and or Framework for Internal Control audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings.
• Ensures work is completed in accordance with service standards.
• Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports).
• Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team, and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.
• Keeps Department Management informed of status and progress in the unit.
• Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
• Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork.

• College degree or equivalent experience with advanced insurance study preferred
• Three years leadership experience and/or leadership development via XL leadership development curriculum
• Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
• Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
• Familiar with insurance operating systems used to rate, code, track or issue insurance policies
• Skilled with MS Office desktop software
• Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the commercial P&C business
• Proactive, independent worker with strong time management, problem solving and analytical skills

Must be able to handle multiple priorities and work with limited direct supervision

• Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.