Summary
The responsibilities include assisting in overseeing the Front Office and Housekeeping departments.
Specific duties in this role will include but are not limited to:
Agility to adjust to various departments throughout the hotel as needed to support the operation
A commitment to guest communication from pre-arrival to post-stay survey
Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
Supervising colleagues within Housekeeping and Front Office divisions
Pay rate for this position ranges from $65,500 - $67,000 annually.
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Qualifications
A true desire to satisfy the needs of others in a fast-paced environment
Ability and willingness to help with coverage in other hotel areas
Refined verbal and written communication skills
2-3 years of progressive hotel Housekeeping and/or Front Office experience
Service-oriented style with professional presentation skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
Must have flexible work availability, including mornings, evenings, weekends, and holidays.