Summary of Responsibilities:

The administrative assistant’s primary responsibility is to provide support to the career development team. This position is responsible for the coordinating and tracking of associate training and engagement. This position is also responsible for preparing materials for meetings, planning, organizing, and distributing various weekly and monthly reports, and other special projects as needed.

Primary Responsibilities and Objectives:

• Create, distribute, and manage the registrations from associate training.
• Responsible for tracking the participation and attendance of training classes and webinars into the Learning Management System.
• Prepare and distribute various classroom participation tools.
• Interact with various internal customer groups.
• Coordinate various activities, flyers, and events such as the shop program, associate recognition efforts, and survey management
• Field complaints, issues and concerns from the public, clients, vendors, etc.
• Serve as a back-up instructor as needed.
• Perform other tasks as directed by any person authorized to give such instructions or assignments.

Qualifications and Experience:

• High school diploma or equivalent is required.
• Previous on-site property management experience in the multi-family real estate industry preferred.
• Experience using a learning management system (LMS) and advanced excel skills required
• Experience with online course development strongly preferred
• Zoom experience preferred
• Skills/Specialized Knowledge:
• Ability to read, write, speak, and communicate in English.
• Ability to use a personal computer and advanced knowledge of email, Microsoft Word, Excel, PowerPoint, Outlook, Canva, Adobe PDF and basic OS tools.
• Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform intermediate excel functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to be a self-starter and multi-task.
• Must be able to learn rapidly and adapt quickly to changing situations.
• Must be able to confidently speak to large groups of people.
• Ability to work in a team environment.
• Ability to make quick and effective decisions.
• Must be creative, decisive, and self-directed.
• Graphic design experience is a plus.
• Ability to be flexible, creative, and work with minimal supervision.
• Ability to analyze and resolve problems.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.