Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 North 27TH Ave, Suite #450, Phoenix, AZ 85027.

We offer 1-2 weeks of of Optum new employee onboarding training and then the remainder of training will be done on the job training . The hours during training will be8:00am - 8:00pm EST, Monday - Friday.

Primary Responsibilities:

• Greeting and checking-in patients as they arrive to our centers
• Verifies patient insurance information upon check-in
• Copies insurance cards and driver's license for all new patients
• Collects patient paperwork and enters patient information into systems, ensuring patient information is accurate and up-to-date
• Review and process all assigned Prior Authorization orders to completion
• Schedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and email
• Manages patient cancellations
• Answer calls within the center and market as appropriate
• General center support i.e. light cleaning, supply ordering/stocking, etc.
• Receiving packages and mail as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED OR equivalent work experience
• Ability to work 40 hours per week
• Ability to work any shift between the hours of 8am - 8pm EST, Monday - Friday
• 3 years of healthcare customer service experience
• 1 years of experience with benefit verification and prior authorizations
• Knowledge of ICD-9/10 and CPT codes
• Understanding of health care insurance: deductibles, copays, coinsurance, out of pocket
• Experience with computer and Windows PC applications with the ability to use multiple computer systems/applications including Microsoft Excel (create spreadsheets, sort/filter), Microsoft Outlook (compose/send email, basic navigation/function), and Microsoft Word (basic navigation/function, formatting)
• Must be 18 years of age OR older

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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