• Serve as the primary point of contact for new and existing customers, managing inbound phone calls and emails
• Actively prospect for new customers to build a successful sales pipeline
• Build and maintain sustainable relationships and trust with customers through accurate, proactive, and engaged communication
• Provide prompt and accurate quotes for transportation requests, including but not limited to managing assigned bid boards, responding with competitive bids to capitalize on the opportunities presented
• Proactively engage with customers to identify opportunities to gain additional market share and become the carrier of choice
• Actively prospect and qualify new customer opportunities and maintain a healthy sales pipeline to position the business for growth and to achieve established targets
• Ensure orders and transportation requests are entered accurately and maintain timely communication with customers on order status
• Handle customer escalations as needed, in collaboration with internal stakeholders to ensure prompt resolution and communication
• Keep records of customer and prospect interactions, and accurately utilize a CRM tool for pipeline and opportunity management
• Maintain regular engagement with internal stakeholders to ensure Auto Driveaway is meeting customer needs and expectations
• Keep up to date on industry trends and competitive intelligence
• Grow Auto Driveaway’s reputation as the driveaway company of choice across the United States

• College degree required
• 3 years of sales and customer relationship management experience, including a track record of growth and success in new business generation
• Strong background in transportation, logistics, or related fields preferred
• Proven customer service/customer support experience
• Exceptional organizational, communication, and interpersonal skills
• Meticulous attention to detail
• Track record of achieving sales goals and driving customer retention
• High energy, enthusiasm, and drive to achieve results
• Passionate about safety and customer experience
• Proficiency with email and Microsoft Office Suite, especially Excel
• Ability to multi-task and work in a fast-paced environment, recognizing a sense of urgency and self-motivation

Job Summary