Lead, Transfer Graduation Unit (Student Service Professional III) - Registrar's Office
Job no: 538312
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Job Summary:
This position is intended to coordinate the workflow and daily operations for the Transfer & Graduation Counselors (TGCs) in the Office of the Registrar (OTR). The incumbent will also provide training for new TGCs, coordinate outreach/tabling activities with other campus offices, and assist the Associate Registrar in ensuring that unit operational needs are met.
Minimum Qualifications: Required Education and Experience
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Duties and Responsibilities

• Perform independent student advisement and guidance in individual and group settings, including handling situations escalated by the Transfer and Graduation Counselors (such as meeting with students who are dissatisfied or who present complex academic scenarios).
• Apply professional judgement and imagination in resolving student situations that fall into "grey areas" that lack clear guidelines or precedents. Resolve issues of considerable difficulty for individual students with appropriate decision-making.
• Coordinate with faculty and student services partners in Academic Advising, College of Extended and Global Education (CEGE), college offices, Academic Success and Undergraduate Advising (ASUA), Graduate Studies, etc. to find creative, coordinated solutions for student situations related to degree attainment.
• Analyze/utilize the California Education Code, Title 5, CSU Chancellor's Office memos and policies, as well as CSUSB policies and procedures to assist in resolving student situations related to degree attainment.
• Prepare degree audits and graduation checks.
• Lead the team of Transfer and Graduation Counselors (TGCs) in the Office of the Registrar operations:
• Coordinate and monitor workflows to ensure that OTR targets and deadlines are met. Adjust to meet circumstances as necessary.
• Track enrollment and graduation trends through degree audit and graduation check data. •Plan, develop, and conduct training for new and seasoned TGCs. Write and maintain training documentation.
• Identify and propose remedies for administrative barriers to graduation.
• Deliver presentations at new student orientations and various advising events.
• Enhance the student experience by developing streamlined OTR procedures in conjunction with Admissions, Academic Advising, Financial Aid, CEGE, etc.
• In collaboration with the TGCs responsible for special populations, including but not limited to transfer students, returning students, international students, military students, to develop and support outreach resources in successful transfers and graduations.
• Work with the staff and administrators in CEGE to develop memorandum of understandings (MOUs) with international partner institutions. Provide academic guidance to the students who enroll at CSUSB through those agreements.
• Other related job-duties as assigned

Required Qualifications

• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices, and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of a Registrar's Office.
• General knowledge of individual counseling techniques.
• General knowledge of the organizational procedures and activities of CSUSB.
• Working knowledge of student services programs outside the Office of the Registrar.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Advise students individually and in groups on complex student-related matters.
• Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Carry out a variety of professionally complex assignments without detailed instructions.
• Establish and maintain cooperative working relationships with a variety of individuals.

Preferred Qualifications

• Equivalent of three years of progressively responsible professional student services work.
• Knowledge of the following software/platforms: PeopleSoft, uAchieve, ASSIST, Transfer Evaluation System (TES), OnBase, Microsoft Office (Outlook, Word, Excel, Teams), Google Workspace.
• Knowledge of FERPA requirements.
• Experience working in a Registrar's Office.
• Experience leading a team in a hybrid environment.
• Excellent oral and written communication skills.

Compensation and Benefits:
Anticipated Hiring Range: $5,025 per month
Classification Salary Range: $5,025 - $7,159 per month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/Exempt/Probationary
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: April 26, 2024
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
Advertised: Apr 12 2024 Pacific Daylight Time
Applications close: Apr 26 2024 Pacific Daylight Time