Events Manager – Austin Proper Hotel & Residences

Description

Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

The Event Planning Manager is responsible for the daily operations of the Event and Conference Services department. Ensures the success of meetings and events, serving as the liaison between the hotel operating departments and the client while striving to maximize both service and profitability.

Duties/Responsibilities

• Build and foster relationships with clients by creating and coordinating meetings and events

• Generate detailed group resumes and communicate with Hotel Department Heads

• Assist in the development and implementation of effective marketing plans for generating catering revenues

• Optimize room rental charges and event upsell opportunities

• Assist with the monthly forecasting and the annual budget process

• Handle special projects as requested by the Director of Events & Groups and Director of Sales & Marketing

• Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy

• Greet customer during the event phase and hands-off to the Event Operations team for the execution of details

• Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill

• Manage group room blocks and meeting space for groups and events

• Identify operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions

• Participate in customer site inspections and assists with the sales process as necessary

• Lead formal pre-event and post-event meetings for small to average-sized assigned groups

• Facilitate Banquet Event Order and Resume Meetings

Education and Qualifications

• Bachelor’s Degree Required

• Working knowledge of Delphi and HMS is Preferred

• 2 – 3 years of hospitality experience with Sales, Banquets, and Catering

Required Skills

• Computer literate with Microsoft Office / Excel / Power Point

• Convey a high level of understanding of the importance of attending to detail

• Ability to problem solve / to work under pressure. 

• Ability to handle challenging situations with guests diplomatically

• Ability to Multitask

• Accuracy of work (attention to detail)

• Actively participate as a team player to ensure unit cohesion.

• To maintaina high level of quality output regardless of the task load

• To take initiative and act quickly to deliver projects in a professional manner.

• Pro-active and revenue focused to ensure that all targets are met.

• A friendly and personable individual

Company OverviewProper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.