Situatedin Downtown’s Second Street District, Austin Proper Hotel & Residences isthe newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake,the legendary Austin City Limits music venue and nearby boutiques. Withinspiring interiors by Kelly Wearstler and culinary offerings in collaborationwith MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicatedspa and fitness center, and 9,500 square feet of meeting and event spaces,including a rooftop pool deck offering small-batch tequilas and majestic lakeviews. Anything less just wouldn’t be Proper. 

Locatedon the Austin Proper Hotel’s 4th Floor, the Verbena Spa and SaracenGym is an urban getaway that welcomes all with full-service pampering. With aprivate reception to discuss guests’ needs. The spa also includes a soothinglounge, five spa treatment rooms, a men’s and women’s lockerrooms with steam showers, and a brand-new recovery room featuring cold plungeand red-light therapy.

Job Overview 

As part of reception team with theVerbena spa you will be the first point of contact for our guests. You'll play theimportant role of ensuring an exceptional experience from the moment guests enterthe Verbena Spa. Your professionalism, warmth, and attention to detail will setthe tone for their visit, providing seamless assistance and personalizedservice.

KeyResponsibilities

• Warmly greet guests upon arrival, providing a friendly and welcoming atmosphere. Handle check-ins and check-outs efficiently and accurately, ensuring all necessary paperwork is completed promptly.
• Coordinate spa services, including massages, facials, and body treatments, based on guest preferences and therapist availability. Utilize our scheduling software to manage appointments effectively and optimize therapist schedules.
• Serveas a knowledgeable resource for guests, providing information about availableservices, spa facilities, and amenities. Address inquiries and requestspromptly and courteously, striving to exceed guest expectations at everyopportunity.
• Handle guest payments for services rendered and retail purchases, while ensuring accuracy in all transactions.
• Assist with administrative tasks such as answering phones, responding to emails, and maintaining guest records. Keep reception area and retail displays tidy and organized, contributing to a visually appealing environment.
• Work closely with spa therapists, spa attendants, and management to ensure smooth operations and exceptional guest experiences. Communicate effectively with colleagues to coordinate schedules, share guest feedback, and address any issues or concerns.
• Actively promote spa services, packages, retail products, and memberships to guests, providing recommendations based on their preferences and needs. Maximize revenue opportunities through upselling and cross-selling initiatives.
• Participatein training sessions and staff meetings to continuously enhance your skills andknowledge.

Education& Qualifications

• Highschool diploma or GED equivalency
• Minimum one year experience in a similar role, preferably in a luxury spa or hospitality environment.
• Must be at least 18 years’ old
• Must be authorized to work in the United States

RequiredSkills & Abilities

• Exceptional customer service skills with a genuine passion for exceeding guest expectations.
• Strong communication and interpersonal abilities, with a professional and polished demeanor.
• Proficiency in computer systems and software applications, including scheduling and point-of-sale systems.
• Ability to multitask efficiently, while maintaining attention to detail.
• Ability to work non-traditional hours, including evenings, weekends, and holidays.
• Knowledge of spa treatments, products, and wellness practices is advantageous.
• Exceptionalinterpersonal and communication skills
• Professionalappearance and demeanor
• Composurein high-pressure situations
• Familiaritywith reservation management software and POS systems
• Interact with guests to obtain feedbackon product quality and service levels
• Analyze information and evaluate resultsto choose the best solution and solve problems
• Demonstrate ability to listen to andunderstand information and ideas presented through spoken words and sentences
• Developand maintain positive and productive working relationships with othercolleagues and departments
• Demonstrate ability to add, subtract,multiply, or divide quickly, correctly, and in a way that allows one to solvework-related issues
• Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 25 pounds without assistance
• Stand or walk for an extended period orfor an entire work shift.
• Reach overhead and below the knees,including bending, twisting, pulling, and stooping

CompanyOverview

Proper Hospitality is made up of adiverse group of passionate individuals who share a common love for hotels andthe art of hospitality. Our philosophy is simple: There is a right way to dothings, and anything less just isn’t proper. We are seeking out the “best ofthe best” from inside and outside of the industry to work alongside us as wegrow a new kind of lifestyle Hospitality Company inspired by a centuries-oldtradition. The work is challenging and fast-paced but rewarding aboveall. 
Proper Hospitality provides equal employment opportunities to all employees andapplicants for employment without regard to race, color, religion, sex,national origin, age, disability, gender, gender identity or expression,genetics, or any other federal/state protected category. 
Proper Hospitality will consider qualified applicants with criminal historiesin a manner consistent with local Fair Chance Hiring Ordinances.