GENERAL SUMMARY

This candidate will act as the Front Desk Receptionist at the Austin Campus. The candidate is responsible for greeting people, answering phones and providing information on registration, payment, billing and collection policies and procedures related to student account transactions. Handles a variety of customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers.

This job takes place at the Austin, TX campus location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers calls, greets people and provides guidance to those that walk in.
• Accepts calls for current, past due and delinquent student accounts. Completes appropriate forms/reports and corresponds with students as required.
• Work with college-wide student services staff and department leaders to research and resolve or redirect student disputes and appeals.
• Assists college-wide staff and students with interpretation of information on student accounts and related college policies and procedures.
• Performs payment processing and refunding functions for student accounts. Follows specific college procedures and policies.
• Assists customers with inquiries on deferred payment arrangements.
• Logs all pending and follow up action taken on computer database.
• Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
• Invoices: Provide invoices received, to Campus President and/or 3rd party for approval signatures. Sends signed invoices for processing timely payments. Collecting new vendors-W9 and submit to Corporate Accounting Department.
• Other duties as required or assigned.

QUALIFICATIONS

• High School diploma or equivalent. Associates preferred.
• Six months high school or college coursework in accounting.
• One-year experience in office environment processing, recording or compiling accounting, bookkeeping or cashiering transactions.
• Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.
• Proficient in Microsoft Office and Google Chrome

KNOWLEDGE, SKILLS AND ABILITIES

• Communication Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Ability to interact with staff and external relationships in a professional manner, including a demonstrated commitment to customer service.

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business equipment. Siting for a long period of time; up to 8 hours of computer and/or phone work daily.

WORKING CONDITIONS

Majority of work is performed in a general office environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Austin, TX 78752: Relocate before starting work (Required)

Work Location: In person