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An Amazing Career Opportunity for a Customer Service Advocate!
Location: Austin, Texas or Palm Beach Gardens, Florida or Eden Prairie, Minnesota
Job ID: 28407
Have you a passion for superior customer service with extensive experience? Do you have native level fluency in English, Portuguese & Spanish. Are you looking for a career defining experience? Then we have just the role for you!
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,000 employees worldwide. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
As our Customer Service Advocate, you’ll support HID’s success by:
Building and maintaining excellent relationships with customers both internal and external.
Ensuring customer information is accurate in the CRM system and in eBS Oracle for your dedicated customer accounts.
Building knowledge of HID products and attend training as required.
Coordinating with other departments to expedite / resolve customer orders, issues, and concerns.
Proactively engaging with our customers and colleagues.
Education and/or Experience
Native level fluency in English, Spanish, and Portuguese languages, both verbally and in writing
Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential.
A minimum of 3 years’ Customer Service experience, preferably in a high technology industry, is an advantage.
Preferred knowledge: Oracle EBS, Salesforce CRM, Agile, MS Office
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.
Work Requirements
Must be legally eligible to work in United States of America.
May be required to attend trade shows, as requested by Customer Services Management
Travel may be required outside of the USA, so the applicant must have, or be able to obtain, a valid passport with no restrictions.
Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
Why apply?
Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
This opportunity may be open to flexible working arrangements.
HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Full Time
$37k-46k (estimate)
05/03/2023
06/26/2024
The job skills required for Customer Service Advocate include Customer Service, Communication Skills, Customer Care, Customer Satisfaction, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advocate positions, which can be used as a reference in future career path planning. As a Customer Service Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate. You can explore the career advancement for a Customer Service Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
03/17/2022: Anchorage, AK
Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/04/2022: Columbia, SC
Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
02/15/2022: Frankfort, KY
May create new training materials for customer-facing teams reflecting new policies and procedures.
02/10/2022: Atlanta, GA
They may assist representatives as they handle complex customer service situations or take charge of client outreach.
04/07/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
03/25/2022: New Britain, CT
Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
04/20/2022: Springfield, MO
They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
03/12/2022: Pascagoula, MS
A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
03/25/2022: Muskegon, MI
Customer Service Advocate need a mix of technical skills and human skills.
03/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Customer Service Advocate.