Responsibilities

Growth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Growth CAs are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

We are looking for candidates who are eager to build out a new growth motion for our customers & for Atlassian.

On the one hand, you should be passionate about building (and breaking) new systems so these are truly ready for scale. On the other hand, you should believe that the only constant is 'change' and although Growth CAs have a clear swimlane, things (will) change as we are building an agile growth engine. Lastly, we only want team players as the backbone will be working & learning from each other; lone wolves or cowboy-mindsets are better used elsewhere.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $129,600 - $172,800

Zone B: $116,700 - $155,600

Zone C: $107,600 - $143,500

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You'll Do:

• Provide exceptional customer engagement by chat, email, Zoom, and phone channels, ensuring a positive and personalized customer experience

• Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB

• Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services

• Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction

Minimum Required Experience:

• 3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts

• Proven track record of meeting or exceeding performance targets

• Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)

• You have a do-it-right mentality with a customer-centric mindset