Job#: 2024054

Job Description:
IAM Analyst Opening in Boston!
Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.
Apex has an opportunity for an IAM Analyst role in Boston on a 3-month contract.

For applicants who are interested in the IAM Analyst opportunity; please send a Word resume to Liz Papell, Professional Recruiter, at
Position: IAM Analyst
Location: Hybrid- Boston, MA
Duration: 3-month contract
Rate: $30/hr
Job Summary:
Responsible for delivering world class End User system administration services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this position is responsible for all aspects of system administration requests for functional area and related systems. The Senior System Administrator interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This individual must be highly skilled in both customer service and various information technology areas. The ability to empathize with customer incidents and communicate technical issues in plain English is critical. Acts as an escalation point for the system administrators. The position requires an attitude of constant learning, curiosity, helpful engagement with clients and colleagues, and being invested in the success of the group and its services. The ability to find answers from documented solutions and research technical issues to resolution is critical.

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.
Department Specific Job Responsibilities:

Responsible for all aspects of identity access administration requests. Collaborates with others in the Identity and Security teams to establish standard operations, new capabilities, as well as provide input on developing access standards and reference frameworks related to Identity Access Management

Daily tasks involve: IT onboarding/offboarding and maintaining security permissions, performing administration and maintenance of identity solutions.

Demonstrates ability to administer on all systems such as Active Directory, Office365 and various EHR and other clinical systems. Gains proficiency in identifying and responding accurately to system account issues related to profiles, group policies and local system configurations.
Primary Responsibilities:

Responsible for Level 2 admin providing intermediate to advanced account administration. Consistently exceeds end user expectations by meeting established SLAs and customer demands. Drives high customer satisfaction and ensures services align with BILH needs. (essential)

Possesses and maintains professional knowledge and skills by participating in training opportunities, in-service programs, vendor seminars, etc. to maintain a high level of technical skills. Participates in cross-training, mentoring and training for more junior staff. Acts as an escalation point for the Service Desk, Field Support and junior Sys Admin staff. (essential)

Possess knowledge and understanding of BILH centric clinical and core applications with skill/ability to troubleshoot and resolve performance, access and interoperability issues. Possess the ability to perform assessments and diagnosis of access related problems using the tools provided. Trains and helps onboard new team members. (essential)

Possess an understanding of best practices in regards to BILH and departmental policies and procedures. (essential)

Will contribute to the creation of processes and procedures within our knowledge base. Will work closely with teams to develop standardized workflows. (essential)
Required Qualifications:

High School diploma or GED required.

3-5 years related work experience required in 3 plus years of Service Desk and/or identity Access Administration in a large enterprise of end users in a complex MS Windows / MS Office environment..

Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required. Knowledge of Network fundamentals is required.

Solid experience of Citrix Systems application is required. Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.) is required. Solid experience of Microsoft O365 applications is required.

May produce complex documents, perform analysis, and maintain databases. Ability to learn quickly and retain knowledge of a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or Remedy

Advanced technical computer skills as required for technical support specific to functional area and related systems.
Preferred Qualifications:

Knowledge of Dell, Apple, HP and Ricoh hardware is desirable.

Knowledge of Oracle PeopleSoft and Workday application is desirable.

Knowledge of the Epic application is desirable.
Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Apex Systems is an equal-opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.