Description

Patient Service Representative

Classification: Non-Exempt

Department: Front Desk

Reports To: Front Desk Coordinator

SUMMARY/OBJECTIVE

The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.

ESSENTIAL FUNCTIONS

• Greet all patients and visitors with a smile
• Enter and update as needed, patient demographics
• Complete insurance verifications for all patients
• Exhibit excellent communication skills over the telephone and in-person
• Create correspondences, reports, memos and forms as requested by physicians and/or administration
• Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
• Check patients in and out in a timely and professional manner
• Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
• Demonstrate excellent customer service skills in all interactions
• Work as a team with all departments within the company
• Print new patient documents and forms as-needed
• Maintain inventory and submit front office supply order to administration
• Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
• Copy medical documents as requested following the proper procedures
• Distribute mail, faxes and routine correspondences
• Complete bank deposits as-needed
• Submit accurate End-of-Day (EOD) 
• When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
• Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
• Additional job related duties or projects as needed

COMPETENCIES

• Effective communication skills 
• Teamwork oriented
• Initiative
• Proficient computer skills
• Ethical conduct
• Proficient typing skills

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.

POSITION TYPE AND EXPECTED HOURS 

This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location.

TRAVEL

Moderate to frequent travel required based on the company needs and as job duties demand.

REQUIRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent

PREFERRED EDUCATION AND EXPERIENCE

• Two to four years of experience in the health care industry

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.