12 Patient Service Representative IV Jobs in Atlanta, GA
United Digestive is Hiring a Patient Service Representative IV Near Atlanta, GA
Job Details
| Title | # of Brands/Acquisitions | Time in Position |
| Patient Service Representative I | 1 | New Hire |
| Patient Service Representative II | 2 | 6 months or more |
| Patient Service Representative III | 3 | 12 month or more |
| Patient Service Representative IV | 4 | 18 months or more |
| Patient Service Representative V | 5 or more | 24 months or more |
| Patient Service Representative VI | Must have MA experience, and service both CSR and PSR calls as required | 6 months in MA position |
Duties include but are not limited to:
- Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
- Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
- Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
- Collects and records accurate patient information according to the UNITED DIGESTIVE Documentation Requirements
- Ensures all applicable procedures are scheduled in UNITED DIGESTIVE endoscopy suites; coordinates scheduling of procedures in hospital if necessary
- Ensures all applicable ancillary services are scheduled at United Digestive
- Handles requests for information or appointment received via the eCW Patient Portal or United Digestive Website in an efficient and timely manner
- Mails/Emails information packets to patients who are new to the practice
- Addresses questions regarding patient appointments and requests for information from referring providers
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Patient Service Supervisor or Manager
- Participates in marketing activities as directed by the Patient Service Supervisor or Manager
- Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager
- Any other duties and/or special projects as assigned
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.
*Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.
Patient Service Representative must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
Job Summary
Other
$37k-47k (estimate)
03/08/2024
05/07/2024
uniteddigestive.com
Atlanta, GA
<25
Related Companies
The job skills required for Patient Service Representative IV include Customer Service, Scheduling, Patient Care, Confidentiality, HIPAA, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative IV. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative IV. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative IV positions, which can be used as a reference in future career path planning. As a Patient Service Representative IV, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative IV. You can explore the career advancement for a Patient Service Representative IV below and select your interested title to get hiring information.
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