Job Details

GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. Growth opportunity for senior level up to PSR VI position.* Must meet and maintain an average Overall Score of 85% or better to apply for open position.

LOCATION: Potential remote position 

REPORTS TO: Patient Service Manager 

RESPONSIBILIITES
Duties include but are not limited to:

REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required. 
*Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location. 

ADDITIONAL SKILLS AND EXPERIENCE
Patient Service Representative must be able to:

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.