153 Patient Service Representative Jobs in Atlanta, GA
United Digestive is Hiring a Patient Service Representative Near Atlanta, GA
Job Details
Duties include but are not limited to:
- Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
- Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
- Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
- Collects and records accurate patient information according to the AGA Documentation Requirements
- Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary
- Ensures all applicable ancillary services are scheduled at AGA
- Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner
- Mails/Emails information packets to patients who are new to the practice
- Addresses questions regarding patient appointments and requests for information from referring providers
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Patient Service Supervisor or Manager
- Participates in marketing activities as directed by the Patient Service Supervisor or Manager
- Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager
- Any other duties and/or special projects as assigned
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.
*Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.
Patient Service Representative must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
Job Summary
Other
$40k-54k (estimate)
12/31/2022
05/07/2024
uniteddigestive.com
Atlanta, GA
<25
Related Companies
The job skills required for Patient Service Representative include Customer Service, Scheduling, Patient Care, Confidentiality, HIPAA, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
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